OFX log M&T Bank Direct Connect issue (Q Mac)

R3martin
R3martin Member
I am having a problem logging into M&T Bank Direct Connect and after being on the phone with them for over an hour, they would like me to send the OFX log and CONN? log so they can "open a ticket". How do I provide them with the information they are requesting?

Answers

  • Frankx
    Frankx SuperUser ✭✭✭✭✭
    edited August 25
    Hi @R3martin

    When you say "on the phone with them" I assume that you are referring to Quicken Support - is that correct?  If so hopefully they gave you a ticket number.

    To find the log files (and how to collect them and send them) follow the guidance located at this LINK.

    Let me know how that goes.

    Frankx

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  • R3martin
    R3martin Member
    Frankx,

    Thank you, that worked perfectly! and no I was talking to M & T. Each time I tried to chat with Quicken support I "signed in" and was sent to the forum. Thanks again!! :)
  • UKR
    UKR SuperUser ✭✭✭✭✭

    About Quicken Support:

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