can't add chase

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David Hurlburt
David Hurlburt Member ✭✭
edited September 2022 in Download, Add/Update Accounts (Windows)
Due to LastPass being compromised, I changed all my passwords, including my Chase accounts. Quicken was NOT accepting the new password I created (and verified multiple times through web-browser). I then deactivated the online system with the intent of reactivating. Now, when I go to "account list" and open up the dialog box for either my checking or my credit card, and go to 'online services' tab and click the 'set up now..." button, Quicken goes "ghosted" and spins for hours. I've killed the app and tried multiple times but nothing is working. I assume this is some sort of Server bug, but...I have no data to know what to do next. It just hangs/gets stuck and I have to open up Window Task Manager and kill the app. I've rebooted multiple times, too.

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  • Quicken Jasmine
    Quicken Jasmine Moderator mod
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    Hello @David Hurlburt,

    Thank you for contacting the Quicken Community, though I do apologize that you are experiencing this issue with adding your Chase accounts. 

    We recommend that you contact Quicken Support directly for further assistance as they can utilize functions such as screen share and can escalate the situation if needed. 

    The Quicken Support phone number can be found through this link here. Phone support is available from 5:00am PT to 5:00pm PT, Monday through Friday.

    Thank you. 

    -Quicken Jasmine

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