Transaction downloads from Chase are downloading into my Capital One account.

Question

Chase no longer does transaction downloads from Quicken. Transactions must be downloaded from Chase. When I first downloaded manually from Chase I mistakenly linked the transactions to my Capital One account. How do I correct my error to link the Chase downloads to my Chase account in Quicken. When I try to update my Chase account in Quicken, Quicken is greyed out and is unresponsive. I need to use Task Manager to close Quicken at that point.

Quicken Jasmine · Answer

Hello @joggerbill,

Thank you for contacting the Quicken Community, though I do apologize that you are experiencing this issue.

We recommend that you contact Quicken Support directly for further assistance as they can utilize functions such as screen share and escalate the situation if needed.

The Quicken Support phone number can be found through this link here. Phone support is available from 5:00am PT to 5:00pm PT, Monday through Friday.

Thank you.