Empower Retirement / MassMutual Web Connect Returns No Account Details
I recently added a new account for my Empower Retirement account (formerly Massmutual). Quicken shows this as an option and the URL matches my account login. When I go through the process I don't get any errors and even go through the two factor authentication and Quicken tells me it is successful, but there are no transactions or balances. In fact it deleted the manual account balances that I had entered previously. I tried the "reset account" feature and again Quicken tells me it was successful but I get no account details or balances. I even deleted the account to try and start over and the same thing happens. If Quicken thinks I have set up Web Connect but nothing is downloading, then what is the issue? I also reached out to Empower and they said "Please work with Quicken to determine their compatibility with RetireSmart." I am hoping this is only a temporary issue because MassMutual was bought by Empower and recently said the website was changing, but I don't understand why it would not work when Quicken is pointing to the same URL as my login. Would Quicken tell me it was successful if it isn't compatible with the website/server?
This discussion has been closed.