Quicken locks up when I try to connect Chase accounts

My husband and I just got a new computer. I got my Chase accounts to sync just fine but when I try to connect his Quicken freezes and I have to shut it down in task manager. I have tried deactivating and setting up again and restarting the computer.

Comments

  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @Cheflady18,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    Based on the issue you described, we advise that you please contact Quicken Support directly for further assistance and possible escalation if they see fit. However, please note that our escalation teams are closed on weekends so if an escalation is needed, then it would be best to reach out Monday through Friday.

    I apologize for any inconvenience! Thank you.

    -Quicken Anja
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