Comcast business bill load

Is there any movement on fixing the problems with loading Comcast Business bills. I am getting the message that the Comcast business has been added, but a balance won't be available until there is bill. There is currently bill in the system.

I see in the community this problem was reported in the past, but it still seems to be going on.

Comments

  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    Hello @vajsd

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    To start with, I suggest you try to Review and Repair Online billers. However, I do recommend that you save a backup of your data file first (just in case). After that, please navigate to the Bills & Income tab and click on the gear icon on the top-right. Then, click on Review and Repair > Review and Repair Online Billers in the dropdown menu.



    Once that is done, see if the issue still continues to persist.

    Let me know how it goes! 
    -Quicken Jasmine
  • vajsd
    vajsd Member
    Did that. It asked if I wanted to remove Comcast Business from the server. I said OK.

    After that it turned it to just a reminder (doesn't seem to be connected to Comcast now). Do I add the bill again as an online bill?
  • UKR
    UKR SuperUser ✭✭✭✭✭
    It's my understanding that, assuming everything works correctly, it may take a few days for the Online Bill Pay process to work its way thru the Quicken and Comcast servers and get fully established.

    Be sure to avoid late fees and penalty interest rates

    Are you about to be late with making your bill payment due to problems or unexpected delays in Quicken Bill Manager (Quick Pay or Check Pay) that cannot be resolved in a timely fashion?

    Due to the complexity of the matter it can take apparently forever to identify and fix a problem. While you're fighting the Bill Manager windmill, waiting for the problems to be resolved, to avoid missed payments I recommend you logon directly to the biller's website and authorize them to direct debit (aka PAC Draft, Autopay, APS, etc.) the next and perhaps all future payments from your checking account or a credit card. The biller will do all the work for you and make an electronic debit on the due date and you don't have to worry about being late.

    In Quicken unlink the bill and just record a scheduled reminder which does not execute as an online payment into your account register on or before the Due Date and before you download transactions from the bank or credit card containing the payment transaction. That will allow Quicken to match your register transaction to the downloaded data and not cause any further issues.


  • vajsd
    vajsd Member
    This is still happening. It's been a number of days and it still says it can't get the amount due. This is also happening with Albemarle County Service Authority.
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