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My checking acct transactions are ok, but my trading acct transactions stopped 10 days ago.

My Fidelity checking account transactions are being updated, but my Fidelity trading account transactions just stopped being updated about 10 days ago. I'm using Windows Premier R43.14


  • Hello @ne1410is,

    Thank you for contacting the Quicken Community, though I do apologize that you are experiencing this issue with your trading account. 

    First, I suggest creating a test file and adding the Fidelity account(s) to see if it produces the same issue with transactions and information not downloading. It is recommended to save a backup before proceeding with troubleshooting steps in the event that you would like to return to your original starting position. Below are instructions on how to create a test file:
    1. Choose File menu > New Quicken File.

    Advanced Data File Troubleshooting to Correct Problems With Quicken for Windows

    1. Select New Quicken File.

    Advanced Data File Troubleshooting to Correct Problems With Quicken for Windows

    1. Click OK.
    2. In the File name field, enter the name of the new file, then click Save. Use a name like "Test File" to tell it apart from your main file. 

    Advanced Data File Troubleshooting to Correct Problems With Quicken for Windows
    Don't use any of these characters: * ? < > | " : \ / (asterisk, question mark, left and right-angle bracket, pipe, straight quotation marks, colon, BACKSLASH, FORWARD SLASH). Also, don't add the .qdf extension; Quicken does that for you.

    1. Sign in with your Quicken ID. If you are prompted to create a Quicken ID but already have one, click Sign In under the Create Account prompt. 

    Advanced Data File Troubleshooting to Correct Problems With Quicken for Windows

    1. Select to not use Mobile.
    2. Click Add Account to start adding accounts to the new file.

    After adding accounts, see if you are experiencing the same problems in this test file. 

    Please let me know how this goes, I look forward to hearing your response. 

    -Quicken Jasmine
  • ne1410is
    ne1410is Member
    Thanks Jasmine. It worked!! The Test File has the transactions I was missing plus all of the transactions for the last 90 days in all of my Fidelity accounts. Now I'd like to get this data into my original data file. I hope there is a way.
    I may have made the problem worse. My problems started on 8/12/22. In an effort fix the problem I created an archive in this account on 8/19/22. It didn't help; but I thought you should know about it.
    Thanks again, Karl
  • Hello @ne1410is,

    Thank you for attempting the test file. 

    If you haven't already, I suggest you try to deactivate all accounts for this financial institution, then force Quicken to "discover" all available accounts and see if this will help resolve it. Please, follow the instructions below in order to do so. Keep in mind that it is recommended to save a backup before proceeding with troubleshooting steps (just in case).
    1. Open the Account List in Quicken (Tools > Account List OR Ctrl + A)
    2. If present, select the Show Hidden Accounts checkbox at the bottom of the Account List
    3. Edit each account with this financial institution to Deactivate (or Remove From One Step Update) on the Online Services tab
    4. Click on the General tab and remove any info displayed in the Financial Institution, and Account/Routing Number fields. Note: The account must be deactivated first before these fields can be edited.
    5. When finished, close the Account List
    6. Close, then re-open Quicken
    7. Navigate to Tools > Add Account 
    8. Walkthrough this process as if you were going to add a new account, providing the login credentials and answering any security questions/processes presented until you reach the screen where Quicken displays the Accounts Discovered at the financial institution
    9. Very carefully LINK each of the found accounts to the appropriate account you already have set up in Quicken.
    Once that is done, see if the issue still continues to persist.

    Let us know how it goes!
    -Quicken Jasmine
This discussion has been closed.