Incorrect entries with Comenity Loft card

Mike Schluckebier

Updated my accounts via Web Connect this morning and my Comenity Loft account now displays four entries that are not mine; I didn't make them and they're not on my online account via Comenity. Anyone else noticing any discrepancies?

Quicken Jasmine

Hello @Mike Schluckebier,

Thank you for contacting the Quicken Community, though I do apologize that you are experiencing this issue with downloaded transactions.

First, I suggest creating a test file and adding the Comenity Loft account(s) to see if it produces the same issue with downloading false transactions. It is recommended to save a backup before proceeding with troubleshooting steps in the event that you would like to return to your original starting position. Below are instructions on how to create a test file:

1. Choose File menu > New Quicken File.

1. Select New Quicken File.

1. Click OK.
2. In the File name field, enter the name of the new file, then click Save. Use a name like "Test File" to tell it apart from your main file. 

Don't use any of these characters: * ? < > | " : \ / (asterisk, question mark, left and right-angle bracket, pipe, straight quotation marks, colon, BACKSLASH, FORWARD SLASH). Also, don't add the .qdf extension; Quicken does that for you.

1. Sign in with your Quicken ID. If you are prompted to create a Quicken ID but already have one, click Sign In under the Create Account prompt. 

1. Select to not use Mobile.
2. Click Add Account to start adding accounts to the new file.

After adding accounts, see if you are experiencing the same problems in this test file. 

Please let me know how this goes, I look forward to hearing your response. 

Mike Schluckebier

Quicken Jasmine, thanks. I created the test file and added only the Ann Taylor Loft Credit Card account and no transactions came up.

Quicken Jasmine

Hello @Mike Schluckebier,

Thank you for attempting the test file. 

Due to the same issue regarding transactions not downloading in both your primary and test files, I suggest reaching out to Ann Taylor or your financial institution for further assistance. Requesting to speak to a supervisor or a tier 2 agent is recommended as they are generally more familiar with third-party applications such as Quicken. 

I do apologize that I could not be of more assistance.