Venmo requires that you enter more information in order to connect

Aeleus Member ✭✭
This has been brough up before, but both discussions are closed without resolution.

I manage two Venmo accounts that were syncing just fine (accounts 'A' and 'B'). I recently had to deactivate online updates for account A and reactivate it. Now when I update, account B continues to work normally (no prompt) while account A prompts me to "Please choose a method by which to receive your verification code". I get this prompt once per day - subsequent online updates to not require a verification code until the next day.

Anyone know a way to remove these prompts?


  • Quicken Jasmine
    Hello @Aeleus

    Thank you for contacting the Quicken Community, though I do apologize that you are experiencing this issue. 

    If you haven't already, I suggest you try to deactivate the account that you are receiving the prompt with, then re-adding the account via Add AccountPlease, follow the instructions below in order to do so.
    1. Open the Account List in Quicken (Tools > Account List OR Ctrl + A)
    2. Edit the with this financial institution to Deactivate (or Remove From One Step Update) on the Online Services tab
    3. Click on the General tab and remove any info displayed in the Financial Institution, and Account/Routing Number fields. Note: The account must be deactivated first before these fields can be edited.
    4. When finished, close the Account List
    5. Close, then re-open Quicken
    6. Navigate to Tools > Add Account 
    7. Walkthrough this process as if you were going to add a new account, providing the login credentials and answering any security questions/processes presented until you reach the screen where Quicken displays the Accounts Discovered at the financial institution
    8. Very carefully LINK the found account to the appropriate account you already have set up in Quicken.
    Once that is done, see if the issue still continues to persist.

    Let me know how it goes!

    -Quicken Jasmine

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  • Aeleus
    Aeleus Member ✭✭
    Thank you @"Quicken Jasmine" for the response.

    I followed your instructions meticulously (and waited 24 hours to update the account), but I still get prompted with "Venmo requires that you enter more information in order to connect" and a requirement to enter a verification code. My phone is listed as the method to receive verification even though I have not entered it into Quicken after I deactivate and reactivate the account.

    BTW, each time I do verify my account, I get a subsequent email from Venmo stating that there has been a "Sign-in attempt from new device".
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