Security prices for stocks on TSX Venture Exchange will not download prices

Question

I am using Canadian Windows version of Quicken.  I have two stocks traded on the TSX Venture exchange (TSXV.CA) with stock that end in .H.  They will not download prices or volume info.  I have to manually enter pricing.  Anybody else with this problem.

Brian175 · Answer

Did not help.  I signed in as a new quicken user but I could not load Quicken as ID is not authorized.  Signed back in with my real ID, reloaded backup file and did a securities update and two securities that I have on Venture Exchange still did not update.

Quicken Anja · Answer

Hello @Brian175,

Thank you for reaching out to the Community and telling us about your issue, though I am sorry to hear that you are experiencing this.

If you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.* Navigate to Edit
* Preferences...
* Quicken ID & Cloud accounts
* Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
* Follow the prompts to Sign Out
* Sign back in using your Quicken ID (email) and password

Once that is done, see if the issue still continues to persist.

I hope this helps!