Sunlife Canada

Hello, is anybody able to synchronize investment data from Sunlife Canada ? I can't pass the sign in phase when adding an account.

Answers

  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @Adriano,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    Do you receive any specific error message(s) and/or code(s) while trying to connect that you could provide us with here, please?

    Check back and let us know! Thank you.
    -Quicken Anja
  • Adriano
    Adriano Member ✭✭
    edited September 2
    @Quicken Anja no message or error at all... Just keep spinning the wheels over there
  • Quicken Anja
    Quicken Anja Moderator mod
    Thank you for the additional information.

    If you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connect Services. However, I do recommend that you first save a backup file prior to performing these steps.
    1. Navigate to the Quicken dropdown menu
    2. Sign Out...
    3. Sign back in using your Quicken ID (email) and password 
    4. Follow the prompts to be taken back to your data file after signing in
    Once that is done, see if the issue still persists.

    Let us know how it goes!
    -Quicken Anja