Chase Update - lost all of my payee names for checks written

Lesathomp
Lesathomp Quicken Windows Subscription Member ✭✭
edited October 2022 in Registers & Transactions (Windows)
When Quicken updated chase account, I lost all of my payee names. How do I fix it?

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  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Alumni ✭✭✭✭
    Hello @Lesathomp,

    Thank you for contacting the Quicken Community with this question. 

    We recommend that you contact Quicken Support directly for further assistance as they can walk you through troubleshooting steps in real-time and utilize functions such as screen share. 

    The Quicken Support phone number can be found through this link here. Phone support is available from 5:00am PT to 5:00pm PT, Monday through Friday.

    Thank you. 

    -Quicken Jasmine

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  • Lesathomp
    Lesathomp Quicken Windows Subscription Member ✭✭
    Hi, I contacted them this morning. They were unaware of the issue, viewed my screen and escalated it. More info on the issue: no transactions downloaded prior to 6-2022, All the payees were listed as my name and not the actual payee, EFT's were not affected, just checks written. Categories were missing.
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