Bank of America Bill Pay discontinued?

Has anyone else received an email from Quicken, stating that on October 10, 2022, they'll no longer be able to initiate bill pay instructions to BofA through Quicken and that if they want to pay bills from a BofA account, they'll need to use the BofA website or mobil app?

The email says that BofA is changing how they communicate with Quicken. After an hour & a half on the phone with BofA, BofA says it's due to a change initiated by Quicken.

It seems to lead back to what Q says is a BofA decision to discontinue support for Direct Connect & Express Web Connect, in lieu of a protocol called EWC+ (Express Web Connect +).

BofA says they're still supporting customers who already have DirectConnect & don't plan to discontinue that. I see posts in alt.comp.software.financial.quicken for other FIs that would indicate that a migration to EWC+ isn't isolated to BofA. Whether it's true or not, the final BofA rep with whom I spoke said that EWC+ appears to be owned by Quicken.

In the Quicken page about the transition, there is only a mention of "download". There does not appear to be any mention of "upload", which would seem required to achieve success for Bill Pay.

Does anyone know whether EWC+ supports BillPay instructions that will be initiated within Quicken & sent to a FI?

https://www.quicken.com/support/why-am-i-receiving-message-about-my-bank-america-accounts

Comments

  • Rocket J Squirrel
    Rocket J Squirrel SuperUser ✭✭✭✭✭
    Quicken user since version 2 for DOS, now using QWin Premier Subscription on Win10 Pro.
  • Apologies, but I revised my post after you replied. A BofA rep. led me to the same page in your post (a Quicken page).

    BofA is saying they didn't initiate the change & that EWC+ is a Quicken initiated and owned protocol.

    Quicken's email points the finger at BofA & BofA is pointing the finger back at Quicken.

    WTF?

    Does EWC+ support BillPay?
  • Jon
    Jon SuperUser, Mac Beta Beta

    Does EWC+ support BillPay?

    No, it does not.
    Quicken Mac subscription. Quicken user since 1990.
  • CrunchTheNumbers
    CrunchTheNumbers Member ✭✭
    edited September 2
    OK.

    The email from Quicken says it’s BofA that is making the change, but BofA is saying that customers who already have Direct Connect are grandfathered and that it’s Quicken that is driving the change.

    BofA is also very quiet about the change and said I’d need to talk to take the issue up with Quicken Support.

    Does anyone whether it’s Quicken who is behind the switch to EWC+ or whether it’s BofA?

    I'm wondering whether this is a maneuver by Quicken to push customers into more subscription based services (Quicken BillPay vs. Bank BillPay).
  • mshiggins
    mshiggins SuperUser ✭✭✭✭✭
    @CrunchTheNumbers Quicken Inc is a tiny company. Bank of America, Chase, and Schwab are large companies. It seems more likely the big companies would be driving the change rather than the tiny company. 

    Quicken user since Q1999. Currently using QW2017.
    Questions? Check out the  Quicken Windows FAQ list
  • neilz
    neilz Member ✭✭
    FWIW .... EWC+ is Quicken's 'Express Web Connect', it removed the 'talk back' portion of what Web Connect does.

    Here's the breakdown from Quickens own site:

    https://www.quicken.com/support/how-quicken-connects-your-bank

    In any case, until I hear from BoA that Web Connect is no longer being used, I'll still use it.
  • Doug Rousso
    Doug Rousso Member ✭✭✭
    So bummed!  What used to be an easy to use program to pay bills has come to an end.  Quicken is dead to me now.  Time to bite the bullet and go elsewhere.
  • Lee Pitre
    Lee Pitre Member
    I need to talk to customer service
  • Lee Pitre
    Lee Pitre Member
    I have billing question-why are quicken charging me a $9.95 fee by Paypal
  • Jon
    Jon SuperUser, Mac Beta Beta
    edited September 2
    Lee Pitre said:
    I need to talk to customer service
    Lee Pitre said:
    I have billing question-why are quicken charging me a $9.95 fee by Paypal

    $9.95 is the monthly fee they charge for Quicken Bill Pay users who don't have a Quicken Premier level subscription. Did you recently let your Quicken subscription expire, or downgrade from Premier to a lower subscription tier? If you ever used Quicken Bill Pay and then did either one of those things, you can start getting charged for the Bill Pay service (it happened to me a few years ago).

    You should call them on the phone to get this sorted out. 
    Quicken Mac subscription. Quicken user since 1990.
  • skpnsf
    skpnsf Unconfirmed, Member
    We received the same notice about BofA and also another notice from Quicken stating the same thing about Chase. It would seem Intuit is attempting to make an additional revenue stream from it's users who traditionally received certain services for free from their finical institutions. The ONLY reasons we have stuck with Quicken for many many years is your ability to get Bill Pay from BofA gratis and have the transaction show up in your account instantly. Once that is gone, we'll be switching to something else.
  • Wells Fargo currently supports bill pay through direct connect, I believe. I'm considering a switch to Wells, but only if they're committed to the bill pay process long-term. Does anyone know anything about Wells Fargo's plans?
  • virtualwatts
    virtualwatts Member ✭✭
    Arghhh!! I am one of the OG with Quicken. The ONLY reason I remain with Quicken and BoA is the ease of use to manage accounts and pay bills. I manage 4 bank accounts and maybe a dozen credit cards through Quicken as well as abt 20-30 online bill pays.
    Since this announcement I stormed out to find an alternative product - and didn't find one. The integrated download plus pay is key and does not appear to be offered by any other product.
    So, which banks will continue Bill Pay and I'll switch BoA out.
  • Quicken Kathryn
    Quicken Kathryn Administrator admin
    edited September 15

    Hi all,

    Just a clarifying note: your transactions will continue to download with the new EWC+ connection type, however, you will not be able to pay bills with Direct Connect Bill Pay.  

    Please understand that these connectivity changes were not initiated by Quicken Inc., and that we do not benefit financially (nor are we harmed financially) by these changes.  Our continuing focus has been on providing reliable, secure connectivity and integrated Bill Pay capabilities to our users. 

    For more information on these bill pay changes, please see the FAQ here.
    Quicken Kathryn
    Community Administrator
  • Denise Costello
    Denise Costello Unconfirmed, Member
    edited September 16
    [Removed - Rant]
  • GARPED
    GARPED Member
    This degrades the utilization experience in Quicken... was easier to pay and review downloaded transactions in one place. WIth this change I will likely not renew my current subscription.
  • jrhoyer
    jrhoyer Member ✭✭✭
    When I moved my BoA connections to EWC+ and realized that it was poor compared to Direct Connect, I just switched back to DC.  Per BoA, it will continue to work fine... unless Quicken pulls the plug on it completely.  
  • Jon
    Jon SuperUser, Mac Beta Beta
    @jrhoyer BoA runs their DC server. When it stops working it'll be because BoA shut it down, but I'm sure BoA would love it if you blamed somebody else & not them.
    Quicken Mac subscription. Quicken user since 1990.
  • DowntownHoward
    DowntownHoward Member ✭✭
    edited September 29
    > @Quicken Kathryn said:
    > Hi all,
    >
    >
    > Just a clarifying note: your transactions will continue to download with the new EWC+ connection type, however, you will not be able to pay bills with Direct Connect Bill Pay.  
    > Please understand that these connectivity changes were not initiated by Quicken Inc., and that we do not benefit financially (nor are we harmed financially) by these changes.  Our continuing focus has been on providing reliable, secure connectivity and integrated Bill Pay capabilities to our users. 
    > For more information on these bill pay changes, please see the FAQ here.

    Sorry, but comments on this situation are misleading. "your transaction will continue to download with the new EWC+" .

    This is not very forthcoming, because payments scheduled through the Bank of America's bill payment service are no longer downloaded until your bank posts them as paid. Therefore, it is no longer possible to use Quicken to do cash flow management with future dated bill payments in advance scheduled through the bank.

    [Removed - Rant]