New Chase connectivity not working

pauil
Quicken Windows Subscription Member ✭✭
Is anyone having trouble with the new Chase extra secure connectivity??
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Answers
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Hello @pauil,
Thank you for contacting the Quicken Community, though I do apologize that you are experiencing issues with your Chase account(s).
Could you please clarify what the errors are that you are experiencing with the new Chase connections?
I am looking forward to hearing your response so I may further assist you.-Quicken Jasmine
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It appears to connect, but does not update, does not diplay in one step summary. If you just uopdate singularly, same thing: does not update and does not display in one step summary.0
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Hello @pauil,
Thank you for providing more clarification.
We recommend that you contact Quicken Support directly for further assistance as they can walk you through troubleshooting steps in real-time and utilize functions such as screen share.
The Quicken Support phone number can be found through this link here. Phone support is available from 5:00am PT to 5:00pm PT, Monday through Friday.
Thank you.
-Quicken Jasmine
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Quicken Jasmine said:0
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When I try to follow the directions to do the Chase account updates, my only option in Quicken is to Add an Account. I am successful at signing on to the Chase account and agreeing to allow Quicken to see my numbers, etc. But I don't want to add another credit card account.....I already have one. If I try to "update an existing account", it won't let me update the Chase credit card.0
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Had same problem as LINDALOUH.0
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