New Chase connectivity not working

pauil

Is anyone having trouble with the new Chase extra secure connectivity??

Quicken Jasmine

Hello @pauil, 

Thank you for contacting the Quicken Community, though I do apologize that you are experiencing issues with your Chase account(s). 

Could you please clarify what the errors are that you are experiencing with the new Chase connections?

I am looking forward to hearing your response so I may further assist you.

pauil

It appears to connect, but does not update, does not diplay in one step summary. If you just uopdate singularly, same thing: does not update and does not display in one step summary.

Quicken Jasmine

Hello @pauil, 

Thank you for providing more clarification.

We recommend that you contact Quicken Support directly for further assistance as they can walk you through troubleshooting steps in real-time and utilize functions such as screen share.

The Quicken Support phone number can be found through this link here. Phone support is available from 5:00am PT to 5:00pm PT, Monday through Friday.

Thank you. 

Beijing Mac

Quicken Jasmine said:

Hello @pauil, 

The Quicken Support phone number can be found through this link here. Phone support is available from 5:00am PT to 5:00pm PT, Monday through Friday.

Thank you. 

Except for Holidays!!

LindaLouH

When I try to follow the directions to do the Chase account updates, my only option in Quicken is to Add an Account. I am successful at signing on to the Chase account and agreeing to allow Quicken to see my numbers, etc. But I don't want to add another credit card account.....I already have one. If I try to "update an existing account", it won't let me update the Chase credit card.

fisherm53

Had same problem as LINDALOUH.