Unable to re-add Vanguard account

Louis Benioff

All of a sudden my two Vanguard accounts would no longer download. I reset both, no change. I removed the download setup and re-created it. On one account it worked, but when I try to re-add the second account a Window displays the accounts found at Vanguard, shows there name in Quicken and the action is "Don't Add to Quicken." It seems like it thinks the account it already setup.

Quicken Jasmine

Hello @Louis Benioff,

Thank you for contacting the Quicken Community, though I do apologize that you are experiencing this issue with your Vanguard account(s). 

First, I suggest creating a test file and adding the Vanguard account(s) to see if it produces the same message regarding not adding the account to Quicken. It is recommended to save a backup before proceeding with troubleshooting steps in the event that you would like to return to your original starting position. Below are instructions on how to create a test file:

1. Choose File menu > New Quicken File.

1. Select New Quicken File.

1. Click OK.
2. In the File name field, enter the name of the new file, then click Save. Use a name like "Test File" to tell it apart from your main file. 

Don't use any of these characters: * ? < > | " : \ / (asterisk, question mark, left and right-angle bracket, pipe, straight quotation marks, colon, BACKSLASH, FORWARD SLASH). Also, don't add the .qdf extension; Quicken does that for you.

1. Sign in with your Quicken ID. If you are prompted to create a Quicken ID but already have one, click Sign In under the Create Account prompt. 

1. Select to not use Mobile.
2. Click Add Account to start adding accounts to the new file.

After adding accounts, see if you are experiencing the same problems in this test file. 

Please let me know how this goes, I look forward to hearing your response.