Invalid Credentials (Q Mac)

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Rich Q
Rich Q Member ✭✭
edited October 2022 in Signing In, Passwords, and Activation (Mac)
I'm on a Mac. In the US. I've tried with and without VPN, multiple VPN sites. Cannot log in to Quicken on my MAC, but I can log into to Quicken website (in both Safari and Chrome). I have uninstalled, and reinstalled Quicken. I've changed my password. The MAC app does NOT send a code, but the website does. What the heck? Can someone tell me why I'm locked out of my software? I can't even set up Quicken again, because it won't log in.

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  • Quicken Jasmine
    Quicken Jasmine Moderator mod
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    Hello @Rich Q,

    Thank you for contacting the Quicken Community, though I do apologize that you are experiencing this issue. 

    We recommend that you contact Quicken Support directly for further assistance as they can walk you through troubleshooting steps in real-time and escalate the situation if needed.

    The Quicken Support phone number can be found through this link here. Phone support is available from 5:00am PT to 5:00pm PT, Monday through Friday.

    Thank you. 

    -Quicken Jasmine

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