Flag to the left of my account saying I have a transaction to review-but it does not show up

Question

I have spent over 6 hours with various levels of support personnel who cannot solve the problem, and there seems to be no other options.  We have tried to deactivate and reset the account, and it won't let us because it says there is a transaction to review.  It isn't a problem with the bank because I created a new Quicken file and was able to download recent transactions.  We have super validated the file and it did not fix the issue.  How do you escalate a problem like this inside Quicken?

Quicken Anja · Answer

Hello @fredlamay,

Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

If you haven't already, please take a moment to review and follow the troubleshooting instructions found in this support article regarding this topic.

I hope this helps!

fanfare · Answer

Often this problem will clear if you exit and restart Quicken.
OTHERWISE,
wait for the next transaction in that account.
when you do the OSU, the problem should clear.