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Latest Chase bank update problems - tries to link my FifthThird bank

jgweigand Member ✭✭
The latest Quicken update for Chase bank is causing multiple problems:
1. It continues to try to link my FifthThird bank account to Chase making it impossible to ever update it. If I deactivate the update for FifthThird and then reactivate it, it continues to think it is a Chase account.
2. No matter how many times I try to setup my Chase account, it always asks me to do it again.


  • UKR
    UKR SuperUser ✭✭✭✭✭
    Is your Chase account still activated for downloading when you attempt to reauthorize?
    If yes, deactivate the account first, then reauthorize and Link to the existing Chase register.
    Some cleanup may be required to get rid of duplicate re-downloaded transactions.
    Before you reauthorize make a note of the Opening Balance in your account register. It may get changed incorrectly and will need to be set back to the original amount.
  • Hello @jgweigand,

    Thank you for contacting the Quicken Community, though I do apologize that you are experiencing this issue with your accounts.

    We recommend that you contact Quicken Support directly for further assistance as they can walk you through troubleshooting steps in real-time and utilize functions such as screen share. 

    The Quicken Support phone number can be found through this link here. Phone support is available from 5:00am PT to 5:00pm PT, Monday through Friday.

    Thank you. 
    -Quicken Jasmine
  • jgweigand
    jgweigand Member ✭✭
    I have deactivated both my FifthThird accounts and my Chase account. When I then try to activate the Chase account, it tries to link it to my FifthThird account. It does not give me any option to do otherwise.

    btw I am R43.20
  • UKR
    UKR SuperUser ✭✭✭✭✭
    In the dialog window with the list of accounts found at the bank where you have the "Link" option, click on Link and, in a popup, make the correct choice from a list of accounts available to be linked.
  • jgweigand
    jgweigand Member ✭✭
    Does not I said it gives me no option other than the FifthThird one and not the Chase one. I have done this countless times over the 10 year period I have had Quicken and am very familiar with how that works.
This discussion has been closed.