Incredible Bank

Brad2
Brad2 Quicken Windows Subscription Member ✭✭✭
edited October 2022 in Download, Add/Update Accounts (Windows)
I am no longer able to connect to Incredible Bank.
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Comments

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod
    Hello @Brad2, 

    Thank you for contacting the Quicken Community, though I do apologize that you are experiencing this issue. 

    Could you please provide more details regarding the issues that you are experiencing? Are you receiving any error codes or messages? What exactly occurs when attempting to initiate a One Step Update or an individual account update?

    I am looking forward to hearing your response.

    -Quicken Jasmine

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  • Brad2
    Brad2 Quicken Windows Subscription Member ✭✭✭
    Just keep getting a message that the website is down...although if I provide the wrong login information it seems to know that it's incorrect. That tells me that it is able to communicate with Incredible Bank but there is something else going on. This has been going on for about a week. No issues prior.
  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod
    Hello @Brad2, 

    Thank you for providing more information. 

    If you don’t mind, could you please provide a screenshot of the error message you described receiving? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.  


    I am looking forward to hearing your response!

    -Quicken Jasmine

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  • Brad2
    Brad2 Quicken Windows Subscription Member ✭✭✭
    Here's a screenshot....
  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod
    Hello @Brad2,

    Thank you for providing the screenshot. 

    I have located a Support Article that discusses some troubleshooting steps to take when presented with a CC-502 error. You may follow this link to access that FAQ. Please keep in mind that it is recommended to save a backup before proceeding (just in case). 

    I hope this helps!

    -Quicken Jasmine

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  • Brad2
    Brad2 Quicken Windows Subscription Member ✭✭✭
    I have tried all of that...still persists though
  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @Brad2,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    I can see from the screenshot you provided earlier that you are experiencing the error with the first instance shown in the screenshot below. 



    However, can you please confirm whether or not you have also tried connecting using the 2nd instance (IncredibleBank Personal)? If so, what was the result?

    Thank you!

    -Quicken Anja
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  • Brad2
    Brad2 Quicken Windows Subscription Member ✭✭✭
    I tried both. Same result CC-502 for both: States website is temporarily down... yet if I provide wrong login information, it gives me CC-503 "login is incorrect..." which means that the website is not down but something else is wrong.
  • Brad2
    Brad2 Quicken Windows Subscription Member ✭✭✭
    On another note, I also noticed that since the last update, CTRL+B no longer works to make a backup.
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