Accounts not updating

Since 9/1/22. Includes Duke Federal Credit Union, First Horizon Bank, Capital One Visa, maybe others...? Anyone else having this problem. Seems like the same thing happened not too long ago.

Comments

  • Hello @Cindylou362,

    Thank you for reaching out to the Community and telling us about your issue, though I am sorry to hear that you are experiencing this.

    If you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.
    1. Navigate to Edit
    2. Preferences...
    3. Quicken ID & Cloud accounts
    4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
    5. Follow the prompts to Sign Out
    6. Sign back in using your Quicken ID (email) and password
    Once that is done, see if the issue still continues to persist.

    I hope this helps!
    -Quicken Anja
  • Cindylou362
    Cindylou362 Member ✭✭
    Yea! Thank you! That was the ticket!
  • Quicken Anja
    Quicken Anja Moderator mod
    edited September 2022
    You're welcome and thanks for the update! Glad to hear that worked for you. :)
    -Quicken Anja
This discussion has been closed.