RE: Chase bank incorrect account balance download problem

Bruce_AT Member ✭✭
Regarding problem:
What I see is the opposite of your description. You say the problem is that Chase, "includes pending transactions in the balance". By this description if the cleared balance was $100 and there were $30 of pending transactions the downloaded balance would be $130.
I see the opposite. I see the download balance as $70. That is, Chase/Quicken are taking the pending charges and treating them as if they were credits (though they're not). It is then subtracting the amount of pending charges from the outstanding balance:
Downloaded balance = Cleared balance - pending charges


  • Jdesorm
    Jdesorm Member ✭✭
    I am having the same problem
  • Quicken Jasmine
    Hello @Bruce_AT and @Jdesorm,

    Thank you for contacting the Quicken Community and sharing that you are experiencing this issue with your Chase account balances. 

    We recommend that you contact Quicken Support directly for further assistance as they can walk you through troubleshooting steps in real-time and utilize functions such as screen share.

    The Quicken Support phone number can be found through this link here. Phone support is available from 5:00am PT to 5:00pm PT, Monday through Friday.

    Thank you. 

    -Quicken Jasmine

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