Citi cc-502 Inability to update

Pete_V
Pete_V Quicken Windows Subscription Member ✭✭
edited October 2022 in Download, Add/Update Accounts (Windows)
This issue has existed for several days. May be associated with recent change to in webex security protocol. Anyone else experiencing this issue?

Comments

  • Pete_V
    Pete_V Quicken Windows Subscription Member ✭✭
    I get as far as downloading transactions message, then unable to update your account error appears. No transactions show as having been downloaded.
  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod
    Hello @Pete_V,

    Thank you for contacting the Quicken Community, though I do apologize that you are experiencing this error with your CitiBank account(s). 

    We do currently have an Ongoing Active Alert regarding users experiencing online banking errors with CitiBank, more specifically users receiving a CC-502 error. You may follow this link to access that alert where you may bookmark the alert in order to remain up to date on any new information, ETAs, or resolutions that may occur. 

    I apologize for any inconvenience that this has and may cause. 

    -Quicken Jasmine

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