Transactions in Chase checking have not come into Quicken since 8/23. How do I resolve this?

Question

One credit card works but the other credit card and the checking haven't loaded transactions since 8/23, post the change by Chase/Quicken to the new method of loading transactions.  Anyone else experiencing this issue?  How do I resolve it?

rpgarrett75703 · Answer

Have you tried resetting the account(s) in question? Any time I have an account that I know is not downloading transactions I simply reset it and that appears to have fixed the problem.

Quicken Jasmine · Answer

Hello @frustr8ted,

Thank you for contacting the Quicken Community, though I do apologize that you are experiencing this issue with your Chase transaction downloads.

We recommend that you contact Quicken Support directly for further assistance as they can walk you through troubleshooting steps in real-time and utilize functions such as screen share.

The Quicken Support phone number can be found through this link here. Phone support is available from 5:00am PT to 5:00pm PT, Monday through Friday.

Thank you.