CC-569 downloading from Evansville Teachers FCU

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For the past 2-3 days, I've been getting CC-569 when trying to update accounts at Evansville Teachers FCU. This is the first time I've ever had trouble downloading from this credit union. The Add Account process also failes.

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  • Quicken Jasmine
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    Hello @Michael D,

    Thank you for contacting the Quicken Community, though I apologize that you are experiencing this error with your Evansville Teachers FCU account(s).

    I have located a Support Article that discusses some troubleshooting steps to take when presented with this error. You may follow this link to access that FAQ. Please keep in mind that it is recommended to save a backup before proceeding with troubleshooting steps (just in case).

    I hope this helps!

    -Quicken Jasmine

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  • Michael D
    Michael D Member ✭✭
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    Hi Jasmine,

    When I try those steps, I get to the Set Up Now portion. I type in the institution name and my login credentials. I then get an error: "Sorry. We encountered an error. (It's not your fault.)"

    Thanks
  • Quicken Jasmine
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    Hello @Michael D,

    Thank you for attempting those troubleshooting steps. 

    We recommend that you contact Quicken Support directly for further assistance as they can walk you through troubleshooting steps in real-time and escalate the situation if needed. 

    The Quicken Support phone number can be found through this link here. Phone support is available from 5:00am PT to 5:00pm PT, Monday through Friday.

    I apologize that I could not be of more assistance. 

    -Quicken Jasmine

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This discussion has been closed.