Fifth Third Bank not downloading transactions
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This discussion was created from comments split from: Quicken suddenly stopped downloading transactions from my Needham bank - no error messages.
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I am having exact same issue with Fifth Third Bank transactions. Quicken says 'update complete' but new transactions have not been been downloaded or entered into the Quicken account. This has persisted for several weeks. I have attempted multiple times to reset the account, and to deactivate and reactivate online services, and still the result is the same. Quicken is pretty much useless if transaction download doesn't work, and if this is not fixed I cannot justify continuing to pay the subscription. Please, Quicken employees, get someone to work on this problem!!!!!!0
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Hello @Tommy B,
Thank you for contacting the Quicken Community, though I apologize that you are experiencing this issue.
First, I suggest creating a test file and adding the Fifth Third Bank account(s) to see if it produces the same issue with transactions not downloading. It is recommended to save a backup before proceeding with troubleshooting steps in the event that you would like to return to your original starting position. Below are instructions on how to create a test file:- Choose File menu > New Quicken File.
- Select New Quicken File.
- Click OK.
- In the File name field, enter the name of the new file, then click Save. Use a name like "Test File" to tell it apart from your main file.
Don't use any of these characters: * ? < > | " : \ / (asterisk, question mark, left and right-angle bracket, pipe, straight quotation marks, colon, BACKSLASH, FORWARD SLASH). Also, don't add the .qdf extension; Quicken does that for you.- Sign in with your Quicken ID. If you are prompted to create a Quicken ID but already have one, click Sign In under the Create Account prompt.
- Select to not use Mobile.
- Click Add Account to start adding accounts to the new file.
After adding accounts, see if you are experiencing the same problems in this test file.
Please let me know how this goes, I look forward to hearing your response.
-Quicken Jasmine
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