Some Bank Accounts Not Updating

Question

I have multiple bank accounts set up (all the same bank).  When I updated them, it only updated 2 of 4, saying the others had no new transactions (though they had posted transactions for several days).  I ended up having to manually add the transactions, but...

...how do I get these to re-initialize the transactions and pull them down?  Why aren't they seeing them?

Quicken Anja · Answer

Thanks for the update! Glad to hear you were able to resolve these issues. :)

joeatwork7 · Answer

Hi Anja,

So, that appeared to fix the one account and the other 3 accounts then had the problem.  Going by your example, it looks like I was able to resolve it by going to the account list and resetting each account with the problem.  I should see after a transaction or two goes through for sure...but so far so good :-D

Thank you for the detailed help and instruction, it was edifying to the understanding of the product and that mechanism therein.

Thank you,
 Joe

Quicken Anja · Answer

Hello @joeatwork7,

Thank you for reaching out to the Community and telling us about your issue, though I am sorry to hear that you are experiencing this.

If you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.* Navigate to Edit
* Preferences...
* Quicken ID & Cloud accounts
* Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
* Follow the prompts to Sign Out
* Sign back in using your Quicken ID (email) and password

Once that is done, see if the issue still continues to persist.

I hope this helps!