Quicken Crashes when trying to add a Citi account

Question

When I tried to add a new Citi account using the automated feature, Quicken prompted me to enter user name and password. After about 15 seconds spinning, Quicken crashed and popped up a dialog box asking if I went to send the log and relevant files to quicken. I saw other discussions saying there could be too many accounts. But when I used a new quicken file with no account, the same problem happens. Any solution to this?

Quicken Jasmine · Answer

Hello @SYH,

Thank you for joining this thread to share that you are also experiencing this issue.

We recommend that you contact Quicken Support directly for further assistance as they can walk you through troubleshooting steps in real-time and utilize functions such as screen share.

The Quicken Support phone number can be found through this link here. Phone support is available from 5:00am PT to 5:00pm PT, Monday through Friday.

Thank you.

SYH · Answer

I have the same issue.  Tried uninstalling and reinstalling but did not resolve the issue.

Quicken Jasmine · Answer

Hello @Pong Ching,

Thank you for taking the time to visit the Community, though I apologize that you are experiencing this.

Have you tried uninstalling/reinstalling Quicken? Please refer to the following support articles for instructions on uninstalling here and reinstalling here.

Please let me know how this goes!