CC-502 error when updating Citi account.

doudard
doudard Quicken Windows Subscription Member ✭✭
edited November 2022 in Download, Add/Update Accounts (Windows)
It is just me or is it back. This is the second time this week that updating my Citi credit card account ends in a CC-502 error
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  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod
    Hello @doudard, 

    Thank you for contacting the Quicken Community, though I do apologize that you are experiencing this error with your Citi Bank account(s).

    We do still have an ongoing active alert regarding Citi Bank users receiving a CC-502 error. You may follow this link to access that alert where you may remain up to date on any new information, ETAs, or resolutions that may occur. 

    I hope this helps!

    -Quicken Jasmine

    Make sure to sign up for the email digest to see a round-up of your top posts.

  • Lawrence Henricksen
    Lawrence Henricksen Member ✭✭
    On 9/16/22 I ran One Step Update which had a problem with Citi (I think it was CC-502). I signed in to Citi. They forced me to change my password. I then reran One Step Update for Citi. Again I received a CC-502. I opened the Quicken password vault and tried to change my password, but Quicken would not allow it because the Passwod Stored is Not Required. Today I again received the CC-502 error for Citi using One Step Update. Is the CC-502 error message related to the online password change, or do you and Citi allow separate online and Quicken passwords for each account?
  • glawa
    glawa Quicken Windows Subscription Member ✭✭
    Same as Lawrence Henricksen. Only on CITI card, other cards that use CITI update OK
  • tfweiland
    tfweiland Quicken Windows Subscription Member
    I had the exact same experience after being forced to change my Citi password. I called Quicken support and the representative wasn't aware of the issue but wanted me to start validating my data file. Worthless!
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