Quicken support will NOT let me downgrade my subscription

Question

I contacted Quicken support to downgrade my subscription from Premier to Deluxe. They said they cannot do that unless I allow them access to my computer to check my files and charge me a $50 migration fee. That is OUTRAGEOUS!! This cannot be true. I cannot allow them access to my computer it goes against safeguard I have. AND to charge me an additional $50 to downgrade when I am trying to save money? What is wrong with this company?

Quicken Anja · Answer

Hello @Tami Joachim Brzenk,

Thank you for reaching out to the Community and providing us with these details, though I apologize for the experience.

Please note that Quicken Support does not charge to be contacted and provide you with support. What you described above sounds like you actually contacted a scammer pretending to be Quicken.

I have sent you a direct message, please navigate to the inbox in the top right-hand corner of the Community page and check your inbox.

Thank you!