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CC-501 Unable to update these accounts....

rasar42 Member ✭✭
After the confusing Chase-related updates/changes, and repeated (unnecesssary) requests to authorize connections and accounts, it looked like Quicken had finally settled down and begun behaving itself. That only lasted a day.

Today, one-step update failed to update Chase transactions, with error CC-501. I tried multiple times with the same result.

I had been impressed with Quicken after the spin-off from Intuit, when they began fixing issues and providing consistent improvements through regular well-documented updates. The last few weeks have decreased my confidence.


  • Hello @rasar42,

    Thank you for contacting the Quicken Community, though I do apologize that you are receiving this error with your Chase account(s).

    We recommend that you contact Quicken Support directly for further assistance as they can walk you through troubleshooting steps in real-time and escalate the situation if needed. 

    The Quicken Support phone number can be found through this link here. Phone support is available from 5:00am PT to 5:00pm PT, Monday through Friday.

    Thank you. 
    -Quicken Jasmine
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