How do I fix this reconciliation problem

mattyf

I went into what should have been a fully reconciled account today and found that for whatever reason, 2 transactions did not have (or no longer had) an R. I don't know how this happened, but it does seem to come up every once in a while.

I tried manually changing the Cleared column to R. So now, all transactions have R next to them, and the register balance matches the actual bank balance. However, if I now try to reconcile the account, the Prior Balance is incorrect. It's $1000 off. If there a way I can fix this without doing a Balance adjustment entry?

Quicken Anja

Hello @mattyf,

Thank you for reaching out to the Community about your issue, though I am sorry to hear that you are experiencing this and for not having received a response yet.

Do you have a recent backup you can restore? To start with, I suggest restoring a backup file that was saved prior to when this issue started to see if the same issue occurs in the restored file. If needed, please, review this support article. Scroll down and open the blue dropdown section(s) titled Restore Quicken data and/or Restore an automatic backup for instructions on how to restore a backup.

I hope this helps!