Chase WebConnect

bmarcellus
bmarcellus Quicken Windows Subscription Member ✭✭
edited October 2022 in Download, Add/Update Accounts (Windows)
I migrated to WebConnect on Chase a month or two ago, and it was working fine. Now when I attempt to update Quicken sends me to the generic Chase login screen (not the authentication screen). When I login I'm just viewing my account on Chase.com. It doesn't download to Quicken.

Comments

  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @bmarcellus,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    Based on the issue you described, we request that you please reach out to Quicken Support directly for further assistance and possible escalation if they see fit.

    We apologize for any inconvenience! Thank you.

    -Quicken Anja
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  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭
    "Web Connect" is the process you use to logon to the bank's website and manually initiate the downloading of a QFX file into Quicken.
    Where you should be is the "Express Web Connect+" process.
    If your Edit Account Details / Online Services dialog doesn't show "Express Web Connect+ click on "Reset Account" or, if you have, "Improve Connection".
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