Discover Reauthorization led to Corrupted Account Data

darrobjones

I have two Discover accounts that I track with separate logins. After being prompted to reauthorize them on 9/26, one account became corrupted and Quicken no longer knows how to add and subtract for that one account. Despite having previously reconciled all transactions, Quicken reversed every transaction so that payments add to the balance and purchases subtract. Every charge or payment is listed in the correct column, but Quicken handles it in the opposite way that it should, subtracting charges and adding payments to the ongoing balance. This doesn't happen in any other account, including the other Discover account.

Quicken Jasmine

Hello @darrobjones, 

Thank you for contacting the Quicken Community, though I do apologize that you are experiencing this issue. 

We recommend that you contact Quicken Support directly for further assistance as they can walk you through troubleshooting steps in real-time and escalate the situation if needed.

The Quicken Support phone number can be found through this link here. Phone support is available from 5:00am PT to 5:00pm PT, Monday through Friday.

Thank you!

darrobjones

I ended up deactivating the original account and re-adding the account to Quicken. It works correctly now. At least until the next update, I guess.

Quicken Jasmine

Hello @darrobjones,

Thank you for coming back to share how you resolved this issue. 

I am happy to hear that your account is in working order again. 

Please do not hesitate to reach out with any further questions or concerns!