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quicken's online service is not available as this file is owned by a different id?

MonicaSF

I have no idea - I'm (yet again) reauthorizing my chase and bof a accounts and now I can't update at all. how do I show which quicken ID owns a file? I restored a backup if that makes any difference.

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Quicken Anja

Hello @MonicaSF,

Thank you for reaching out to the Community and telling us about your issue, though I am sorry to hear that you are experiencing this.

If you haven't already, I suggest you try signing out of your data file completely and then signing back in. However, I do recommend that you first save a backup file prior to performing these steps.

Navigate to Edit
Preferences...
Quicken ID & Cloud accounts
Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
Follow the prompts to Sign Out
Sign back in using your Quicken ID (email) and password

Once that is done, see if the issue still continues to persist.

I hope this helps!