Downloads from Bank

Suzanne Roberts
Suzanne Roberts Member ✭✭
Recently all of the transaction downloads from my bank show up in Quicken with the Payee name as "Dividend Interest Processed". However when I check against my online banking transactions, the Payee names are correct. Therefore I'm assuming it isn't a problem on the bank's end, but in Quicken. Has anyone ever had a similar problem. It's really screwing up using Quick if I have to go in and hand type in the true Payee name.
Any help is greatly appreciated..

Best Answer

  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    Answer ✓
    Hello @Suzanne Roberts,

    Thank you for providing more information. 

    First, I suggest creating a test file and adding the Travis Credit Union account(s) to see if it produces the same issue with the payee. It is recommended to save a backup before proceeding with troubleshooting steps in the event that you would like to return to your original starting position. Below are instructions on how to create a test file:
    1. Choose File menu > New Quicken File.

    Advanced Data File Troubleshooting to Correct Problems With Quicken for Windows

    1. Select New Quicken File.

    Advanced Data File Troubleshooting to Correct Problems With Quicken for Windows

    1. Click OK.
    2. In the File name field, enter the name of the new file, then click Save. Use a name like "Test File" to tell it apart from your main file. 

    Advanced Data File Troubleshooting to Correct Problems With Quicken for Windows
    Don't use any of these characters: * ? < > | " : \ / (asterisk, question mark, left and right-angle bracket, pipe, straight quotation marks, colon, BACKSLASH, FORWARD SLASH). Also, don't add the .qdf extension; Quicken does that for you.

    1. Sign in with your Quicken ID. If you are prompted to create a Quicken ID but already have one, click Sign In under the Create Account prompt. 

    Advanced Data File Troubleshooting to Correct Problems With Quicken for Windows

    1. Select to not use Mobile.
    2. Click Add Account to start adding accounts to the new file.

    After adding accounts, see if you are experiencing the same problems in this test file. 


    Please let me know how this goes, I look forward to hearing your response. 

    -Quicken Jasmine

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Answers

  • Hello @Suzanne Roberts,

    Thank you for contacting the Quicken Community, though I do apologize that you are experiencing this issue with the payee of your transactions. 

    Could you please clarify which financial institution you are experiencing this with?

    I look forward to hearing your response.

    -Quicken Jasmine

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  • My bank is Travis Credit Union, in California
  • Quicken Jasmine
    Quicken Jasmine Moderator mod
    Answer ✓
    Hello @Suzanne Roberts,

    Thank you for providing more information. 

    First, I suggest creating a test file and adding the Travis Credit Union account(s) to see if it produces the same issue with the payee. It is recommended to save a backup before proceeding with troubleshooting steps in the event that you would like to return to your original starting position. Below are instructions on how to create a test file:
    1. Choose File menu > New Quicken File.

    Advanced Data File Troubleshooting to Correct Problems With Quicken for Windows

    1. Select New Quicken File.

    Advanced Data File Troubleshooting to Correct Problems With Quicken for Windows

    1. Click OK.
    2. In the File name field, enter the name of the new file, then click Save. Use a name like "Test File" to tell it apart from your main file. 

    Advanced Data File Troubleshooting to Correct Problems With Quicken for Windows
    Don't use any of these characters: * ? < > | " : \ / (asterisk, question mark, left and right-angle bracket, pipe, straight quotation marks, colon, BACKSLASH, FORWARD SLASH). Also, don't add the .qdf extension; Quicken does that for you.

    1. Sign in with your Quicken ID. If you are prompted to create a Quicken ID but already have one, click Sign In under the Create Account prompt. 

    Advanced Data File Troubleshooting to Correct Problems With Quicken for Windows

    1. Select to not use Mobile.
    2. Click Add Account to start adding accounts to the new file.

    After adding accounts, see if you are experiencing the same problems in this test file. 


    Please let me know how this goes, I look forward to hearing your response. 

    -Quicken Jasmine

    Make sure to sign up for the email digest to see a round-up of your top posts.

  • Thank you Jasmine
    Your suggestion Worked. The test account had all the proper Payee names.
  • Now that I'm finally able to get the bank downloads with the proper Payee name, do I have to merge my old file with the test file? The original problem started in July, but the original file starts with December, 2021. Do I have to merge the original account with the new test account? Thanks for your help.
  • UKR
    UKR SuperUser ✭✭✭✭✭
    edited October 2022
    Now that I'm finally able to get the bank downloads with the proper Payee name, do I have to merge my old file with the test file? The original problem started in July, but the original file starts with December, 2021. Do I have to merge the original account with the new test account? Thanks for your help.
    No. With this test file, @Quicken Jasmine attempted to find out if it's a problem with the data downloaded from the bank or a problem with the setup of your current data file.
    IMHO, it's the latter. Please check your Renaming Rules (Tools Menu). If you find a Renaming Rule with a Payee named "Dividend Interest Processed" and review it, you'll find that it is defined incorrectly and applies to all or most downloaded transactions. Delete the rule.
    After that, newly downloaded transactions should arrive correctly. However, if you haven't done so already, previously downloaded and incorrectly stored register transactions must still be corrected.

This discussion has been closed.