What version, edition level (Starter, Deluxe, etc.) and release (R xx.xx) of Quicken are you using? US, Canadian or other country version? Is your subscription expired or still active? Click Help / About Quicken (Mac: Quicken / About Quicken) to get this information. What version of Windows or Mac OS are you using?
Sometimes a picture is worth a thousand words … Can you please capture one or more images of the parts of your Quicken window showing the issue, sensitive information blacked out as necessary to protect your privacy but annotated to describe the situation, and attach the image(s) here?https://community.quicken.com/discussion/7867159/faq-how-do-i-post-a-screenshot-in-the-community-from-windows
https://community.quicken.com/discussion/7663259/faq-how-do-i-post-a-screenshot-in-the-community-from-a-mac
Please save images to files of file type PNG, JPG, or GIF only. They're easier to work with than PDF files.