I keep getting prompted to reauthorize my Chase accounts

jkt Member ✭✭
I keep getting prompted to reauthorize my Chase accounts even though I've done so repeatedly, apparently successfully. Chase says I've already shared those accounts, but Quicken keeps saying I have to reauthorize them, then when I do, again, gives me a screen saying "Don't add this account" which is already added. I'm able to update the accounts but it's driving me nuts. I can choose "ignore, I'll do it later" but I keep getting the same message every time I try to update my Quicken accounts. Any suggestions?


  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @jkt,

    Thank you for taking the time to report your issue here in the Community, though we apologize that you are experiencing this.

    Based on the issue you described, we request that you please reach out to Quicken Support directly for further assistance and possible escalation if they see fit.

    We apologize for any inconvenience! Thank you.

    -Quicken Anja
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  • jkt
    jkt Member ✭✭
    I think I figured out what was going on. It appears either Chase or Quicken is no longer allowing me to download information about my mortgage. I can download/update info about my payment, but previously it would update information about the property as an asset and show my mortgage balance. Once I removed the property from being updated, I stopped getting prompted.
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