Bank Checking and Savings Account

THenderson

Neither my checking or savings account will download transactions into Quicken. This has been going on way too long. I have to manually put in my transactions.

volvogirl

What version of Quicken?  Do you have a current subscription?  What bank?

THenderson

Yes, I have a current subscription and I just uploaded the most recent update today. Phoenixville Federal Bank and Trust
How can I tell which version I have?

Quicken Anja

Hello @THenderson,

Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

THenderson said:

How can I tell which version I have?

You can check your version by navigating to Help > About Quicken in your Quicken program.

Also, aside from being unable to update your accounts, are you receiving any specific error code(s) and/or message(s) while trying to connect?

Thank you!

THenderson

Not for those accounts. I have received them for Discover though.

JWPOH61

I've been having an issue with downloading transactions as well the last week or so. I was having to go to : Tools , then One Step Update, that would update my transactions, but that's not the way it used to work. After looking around on my register when I clicked on the Download Transactions button, then go all the way to the right, there are 3 icons there, the middle one is the Update Transactions icon, someone has changed this because it never used to be that way. After finding that you ( I ) didn't have to go to the tools icon up top. Give that a try and good luck !!

THenderson

> @"Quicken Anja" said:
> Hello @THenderson,
>
> Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.
> You can check your version by navigating to Help > About Quicken in your Quicken program.
>
> Also, aside from being unable to update your accounts, are you receiving any specific error code(s) and/or message(s) while trying to connect?
>
> Thank you!


It says Quicken Deluxe R44.23

THenderson

Quicken Deluxe R44.23

UKR

@THenderson

If you haven't done so already, I'd say it's time to call Quicken Support on the phone and request help.  Let them do a screen share session with you to review the situation on your computer, to determine the nature of the problem and to figure out how to fix it.

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