Unable to download transactions or update accounts - Westerra Credit Union

scybox.167

Westerra Credit Union has new platform and Quicken cannot connect for me to download transactions or reconcile accounts.

Quicken Anja

Hello @scybox.167,

Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

Aside from being unable to update your accounts, are you receiving any specific error code(s) and/or message(s) while trying to connect?

Thank you!

j3r4m3y

Got this email from Westerra :

Hello,

Thank you for reaching out to us. We are currently waiting for multiple 3rd parties, including Quicken to accept the invitation to link with our new platform. Unfortunately, we still do not have an ETA on this. We apologize for the inconvenience and hope you have a great day!


Dallyse [She/Her] | Contact Center Support Rep | Westerra Credit Union
| p: 303.321.4209 | westerracu.com

j3r4m3y

It's been almost 3 weeks. It would be nice to get this resolved.

j3r4m3y

Error code: BID = 14013
Is what I get if it helps anyone actually get this resolved

rtaylor4

Really....how difficult can this be!! It has been a month now. Maybe Westerra doesn't care about its customers. Wells Fargo is starting to look pretty good.

UKR

Have you tried this yet?

If your bank recently changed their website or password requirements please read and follow instructions here:
Windows:  Quicken Uses Incorrect URL for Online Banking

Mac: https://www.quicken.com/support/mac/quicken-uses-incorrect-url-online-banking

For online billers please see if you can manage (remove and re-add or repair) the online biller, to see if their profile has already been updated.

If that doesn't resolve the issue:

• It is the bank's or biller's contractual obligation to notify their Quicken download service provider, Intuit, of any changes to their websites and download functions in a timely manner before the change is implemented. Intuit needs a sufficient amount of lead time to review, change and test their programs, to adapt to the changes the bank makes.
• The bank also needs to notify their customers of this change in a timely fashion and detail any actions that might be required by the customer to regain access after the change was introduced.
• If they didn't do that, complain to your bank's or biller's office of the president.
• Also contact Quicken Support via Chat or Phone at https://www.quicken.com/support#contact-support  during posted hours of operation and report this as an Online Banking issue, so that Quicken Support can escalate this issue to Intuit Inc.  Ultimately, however, the bank or biller must work together with Intuit on solving this update issue.

Please let us know if you were able to get this issue resolved (or not).