Quicken does not update

wu4mds

I spent two hours with one agent. I told her that when I try to update, the screen will show"Set up a new cloud account." She uses Screen Share to say to me what to do. She did the same thing for two hours, called quit, told her to come back in two hours, and checked Quicken. She did get rid of "Set up a new cloud account." However, when I try to update. Quicken does not update anything. I use Mac.
Thanks

Quicken Anja

Hello @wu4mds,

Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

If you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connect Services. However, I do recommend that you first save a backup file prior to performing these steps.

1. Navigate to the Quicken dropdown menu
2. Sign Out...
3. Sign back in using your Quicken ID (email) and password 
   
4. Follow the prompts to be taken back to your data file after signing in

Once that is done, see if the issue still persists.

I hope this helps!