BECU transactions not changing from cleared (C) to reconciled (R)

slrosdahl
slrosdahl Quicken Windows Subscription Member ✭✭
edited November 2022 in Errors and Troubleshooting (Windows)
BECU transactions not changing from cleared (C) to reconciled (R) when the Reconcile an Account button is pressed. A popup states "There are no uncleared items to reconcile."
Checking/Savings/etc. affected. Seems to have started a month ago. I have to manually changed each transaction from cleared to reconciled.
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Comments

  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod
    Hello @slrosdahl,

    Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

    To start with, I suggest that you please try validating and/or super validating your data file. However, I do recommend that you first save a backup file prior to performing these steps.

    Validate: 
    1. File
    2. Validate and Repair File...
    3. Validate File
    4. Click OK
    5. Close the Data Log
    6. Close Quicken (leave it closed for at least 5 secs)
    7. Reopen Quicken and see if the issue persists.
    If the issue persists, proceed to Super Validate. If the issue is resolved after performing validation, then please disregard the instructions to Super Validate.

    Super Validate:
    1. File
    2. Hold CTRL + Shift and click Validate and Repair File...
    3. Super Validate File
    4. Click OK
    5. Close the Data Log
    6. Close Quicken (leave it closed for at least 5 secs)
    7. Reopen Quicken and see if the issue persists.

    Please let me know how this goes!

    -Quicken Jasmine

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  • slrosdahl
    slrosdahl Quicken Windows Subscription Member ✭✭
    Hi Jasmine, I performed the Validate as you suggested, and everything reconciled as expected.
    But I did notice that even with all transactions checked, and a 0.00 difference between Cleared Balance and Statement Ending Balance that the Reconcile screen still came up as if a transaction was not reconciled.
    I ran the Super Validate and reconciled again and this time as expected, the "no uncleared items to reconcile" popup appeared. All transactions were posting in the register as reconciled. So I think we are fixed, but I will wait a couple of days for more transactions and reconcile again and let you know status.
    Steve
  • Quicken Jasmine
    Quicken Jasmine Quicken Mac Subscription Moderator mod
    Hello @slrosdahl,

    Thank you for coming back to update us and sharing your process with other users. 

    I am happy to hear that we were able to reach a resolution!

    Please do not hesitate to reach out with any further questions or concerns!

    -Quicken Jasmine

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  • slrosdahl
    slrosdahl Quicken Windows Subscription Member ✭✭
    Confirmed! Quicken is now reconciling as expected. Thank you for your help.
    Best regards,
    Steve
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