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BECU transactions not changing from cleared (C) to reconciled (R)

slrosdahl

BECU transactions not changing from cleared (C) to reconciled (R) when the Reconcile an Account button is pressed. A popup states "There are no uncleared items to reconcile."
Checking/Savings/etc. affected. Seems to have started a month ago. I have to manually changed each transaction from cleared to reconciled.

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Reconcile

Online Banking

Windows

Accounts

Comments

Quicken Jasmine

Hello @slrosdahl,

Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

To start with, I suggest that you please try validating and/or super validating your data file. However, I do recommend that you first save a backup file prior to performing these steps.

Validate:

File
Validate and Repair File...
Validate File
Click OK
Close the Data Log
Close Quicken (leave it closed for at least 5 secs)
Reopen Quicken and see if the issue persists.

If the issue persists, proceed to Super Validate. If the issue is resolved after performing validation, then please disregard the instructions to Super Validate.

Super Validate:

File
Hold CTRL + Shift and click Validate and Repair File...
Super Validate File
Click OK
Close the Data Log
Close Quicken (leave it closed for at least 5 secs)
Reopen Quicken and see if the issue persists.

Please let me know how this goes!

slrosdahl

Hi Jasmine, I performed the Validate as you suggested, and everything reconciled as expected.
But I did notice that even with all transactions checked, and a 0.00 difference between Cleared Balance and Statement Ending Balance that the Reconcile screen still came up as if a transaction was not reconciled.
I ran the Super Validate and reconciled again and this time as expected, the "no uncleared items to reconcile" popup appeared. All transactions were posting in the register as reconciled. So I think we are fixed, but I will wait a couple of days for more transactions and reconcile again and let you know status.
Steve

Quicken Jasmine

Hello @slrosdahl,

Thank you for coming back to update us and sharing your process with other users.

I am happy to hear that we were able to reach a resolution!

Please do not hesitate to reach out with any further questions or concerns!

slrosdahl

Confirmed! Quicken is now reconciling as expected. Thank you for your help.
Best regards,
Steve