Citibank Detailed Download Issue

fumanchu Member
Hi, just subscribed to Quicken. First step was to try to download my Citibank transactions, checking, savings and credit cards. All r available on my Citi on Line log in, but Quicken only seems to be able to recognize and record the balances not the details.

The error message I keep getting is "Download Error (-28) Quicken is unable to update your account...."

Can someone help with a similar experience and possible resolution? Thanks.


  • Hello @fumanchu

    Thank you for reaching out to the Quicken Community, though I do apologize that you are receiving this error with your CitiBank account(s).

    I have located a support article that discusses some troubleshooting steps to take when presented with a (-28) error message. You may follow this link to access that FAQ. It is recommended to save a backup before proceeding with troubleshooting (just in case). 

    I hope this helps!

    -Quicken Jasmine

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