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Prosperity Bank Not Connecting

Kory H.

I having a difficult time connecting my Prosperity Bank account all of a sudden this month (October 2022). Any suggestions?

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UKR

Please provide more details.

What edition level (Starter Edition, Deluxe, etc.), version and release of Quicken (R xx.xx) are you using? Click Help / About Quicken (Mac: Quicken / About Quicken) to determine year/version and release. You must be on the latest release (patch) level for your supported Quicken Subscription version. If you're missing patches, update your software first.
US, Canadian or other international version of Quicken?
Is your subscription still active? Or is it expired?
What version of Windows or Mac OS are you using?
What error codes, error messages, symptoms do you get?
What bank(s) are you having issues with?
What account types (checking, savings, etc.) are you having issues with?
Does this problem occur when you run One Step Update (Mac: update all accounts) from your desktop/laptop or when you initiate a download using the Quicken Mobile App or Quicken on the Web?
What have you tried so far to resolve the issue?

Kory H.

Thanks for seeking to better understand the issue! Here are some details that will hopefully help.

I have the starter level, and the version is Version 6.10.0 (Build 610.46245.100).
Is your subscription still active? Or is it expired? It is still active.
What version of Windows or Mac OS are you using? macOS 11.6 Mac OS Big Sur
What error codes, error messages, symptoms do you get? I'm not getting an error message.
What bank(s) are you having issues with? Prosperity Bank - checking account
What account types (checking, savings, etc.) are you having issues with?
Does this problem occur when you run One Step Update (Mac: update all accounts) from your desktop/laptop or when you initiate a download using the Quicken Mobile App or Quicken on the Web? Yes, the problem continues. Ever since October started, it won't download my checking account expenses into the app. My credit card still works.
What have you tried so far to resolve the issue? I've tried fixing/repairing the account by re-entering the username and password. I've made sure I have the updated software. I've logged into my banking account to see what it says about Quicken (nothing helpful).

Any thoughts?

UKR

If you haven't done so already, I'd say it's time to call Quicken Support on the phone and request help. Let them do a screen share session with you to review the situation on your computer, to determine the nature of the problem and to figure out how to fix it.

Quicken Support:

To contact Quicken Support, please use this link only:
https://www.quicken.com/support#contact-support and select Chat or Phone support.
Support is only available during posted hours of operation
The phone number can be found at the support website.
To start Chat or see the support phone number, your browser must allow popup windows from https://www.quicken.com
See https://community.quicken.com/discussion/7870684/faq-talk-to-support-does-not-respond#latest
If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken 2018+ Premier or HB&R) call the number that can be found at the top of your My Account page at https://www.quicken.com/my-account (US) or https://www.quicken.com/canada/my-account (Canada) when you log in with your Quicken ID. Place the call using the phone whose number is recorded in your account profile.
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