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Capital One Reauthorization Not Linking

Michael@

I am getting a prompt to reauthorize my capital one account. When I do, it does not link to the existing account and downloads all of the transactions again forming a new account. It never gives me the option to link the transactions to an existing account. This keeps resulting in a new account being created with 86 days worth of new transactions. I don't want to recategorize several months of transactions. Please let me know what is going wrong.

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Quicken Anja

Hello @Michael@,

Thank you for taking the time to report your issue here in the Community, though we apologize that you are experiencing this.

Based on the issue you described, we request that you please reach out to Quicken Support directly for further assistance and possible escalation if they see fit.

We apologize for any inconvenience! Thank you.