OSU Summary Only Shows Half of Accounts Updated

System

This discussion was created from comments split from: one step update settings will not apply "all" accounts.

Slick8791

Have a very similar issue with multiple accounts. If I "update ALL", only half of the accounts are updated with a date and time stamp. It does seem to download and clear the transactions. However, I only get confirmation on a few accounts they completed.

Resetting/readding the accounts one by one doesn't fix it. Signing out of the Quicken account does nothing. (Super) validating finds nothing wrong. Restoring from a backup doesn't fix it either.

Seems everything started to break after the last update (with pending transactions option) was rolled out.

Quicken Anja

Hello @Slick8791,

Thank you for taking the time to visit the Community and telling us about your issue, though I apologize that you are experiencing this.

Given all that you have tried so far, at this point, I recommend that you try creating a copy of your data file which will rebuild all of the internal lists and database tables. If successful, you would then move forward with the copied file. To create a copy, please navigate to File > Copy or Backup File... > Create a copy or template (see examples below) which will also allow you to select a date range to move forward with.

If you wish to move forward with your entire data file, please check the full date range of your entire data file before copying so you can enter the correct date range if you do not wish to "shrink" your file by eliminating certain dates.





However, it's important to know that doing so will disconnect all online services in the copied file and you will need to sign back in with your Quicken ID and reconnect all of your online accounts, online billers, Quicken Bill Manager services, etc if you plan to use that copied file going forward. The reason for this is that the new copy also creates a new and separate dataset ID.

I hope this helps!

Slick8791

> @Quicken Anja said:
> Hello @Slick8791,
>
> Thank you for taking the time to visit the Community and telling us about your issue, though I apologize that you are experiencing this.
>
> Given all that you have tried so far, at this point, I recommend that you try creating a copy of your data file which will rebuild all of the internal lists and database tables.
>
> I hope this helps!


Thanks Anja, but I was able to fix the issue by reinstalling Quicken (including deleting all remaining folders). All accounts were then able to update using my existing data file.

Quicken Anja

@Slick8791 Thanks for the update! Glad to hear you found a solution that worked for you.