R44.25 now I can't connect to my bank

Darryl Onak

My last successful login to my bank was back on 10/5, went on vacation, logged back into Quicken on 10/11 which automatically upgraded me to R44.25 and now I can't download transactions from my bank. Does this sound familiar to anyone? I know, I shouldn't have gone on vacation :)

Quicken Anja

Hello @Darryl Onak,

Thank you for reaching out to the Community and telling us about your issue, though I am sorry to hear that you are experiencing this.

First, could you please provide the name of the bank you are experiencing this with? And are you receiving any specific error message(s) and/or code(s) that you can provide us with here, please?

If you haven't already, I suggest you try signing out of your data file completely and then signing back in to refresh the registration token for your Online Connected Services. However, I do recommend that you first save a backup file prior to performing these steps.

1. Navigate to Edit
2. Preferences...
3. Quicken ID & Cloud accounts
4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
5. Follow the prompts to Sign Out
6. Sign back in using your Quicken ID (email) and password

Once that is done, see if the issue still persists.

I hope this helps!