When Attempting to Use Check Pay, Message Says Payment Account Not Verified

This is a post from another user and I am having exactly the same problem since the last Quicken update:
I have been successfully using Quick Pay for a long while and I have only one payment account (my checking account) which is verified! Today I attempted to enter a manual bill for a one-time payment. After successfully entering the necessary biller information (biller name, address, amount, etc.), when I get to the final window to Confirm Payment, I get a message that states "Could not initiate payment. Additional information: The payment account is not verified".
I then went to Bills & Income tab, clicked on the gear icon, selected Payment Accounts, and verified my payment account (checking account) is enabled for both Quick Pay and Check Pay (green checkmarks for each). I have had zero issues using Quick Pay multiple times each month. Any solutions to correct this issue trying to use Check Pay?

Comments

  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @Lewis Bernstein,

    Thank you for taking the time to report your issue here in the Community, though we apologize that you are experiencing this.

    Based on the issue you described, it would be better suited for you to please reach out to Quicken Support directly for further assistance and possible escalation if they see fit.

    We apologize for any inconvenience! Thank you.

    -Quicken Anja
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  • UKR
    UKR SuperUser ✭✭✭✭✭
    Have you tried Review and Repair Payment Accounts?
    Select the gear icon in the Bills, Income & Transfers view, then click Review and Repair / Review and Repair Payment accounts.
  • Yes! that didn't work. I just got off a call with tech support. We disabled each payment account and I will now have to wait for the small deposits in each of my accounts to re-verify them. I hope that works!
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