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Voya Not Downloading OL-362-A

mtmurdock

Using one step update, it says Voya is downloading data where a Quicken account doesn't exist. Any suggestions?

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Quicken Jasmine

Hello @mtmurdock,

Thank you for reaching out to the Quicken Community, though I apologize that you are experiencing this error with your Voya account(s).

I have located a support article that discusses some troubleshooting steps to take when presented with an OL-362 error. You may follow this link to access that FAQ. It is recommended to save a backup before proceeding (just in case).

I hope this helps!

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