Chase, Citibank and CapitalOne Credit card transactions not updating

CedyDenver

The One-Step Update gives no errors, but it is not downloading transactions from Chase, Citibank and CapitalOne credit cards. I've tried multiple times this morning.

Amex updated fine.


What's up?

Quicken Jasmine

Hello @CedyDenver, 

Thank you for reaching out to the Quicken Community, though I do apologize that you are experiencing this issue with downloading transactions. 

We do currently have an active alert regarding Chase users being unable to download transactions after reauthorizing their accounts. You may follow this link to access that alert where you may bookmark it in order to remain up to date on any new information, ETAs, or resolutions that may occur.  

As for your CitiBank and CapitalOne accounts, I suggest creating a test file and adding these accounts to see if the same issue occurs with transactions not downloading. It is recommended to save a backup before proceeding with troubleshooting steps in the event that you would like to return to your original starting position. Below are instructions on how to create a test file:

1. Choose File menu > New Quicken File.

1. Select New Quicken File.

1. Click OK.
2. In the File name field, enter the name of the new file, then click Save. Use a name like "Test File" to tell it apart from your main file. 

Don't use any of these characters: * ? < > | " : \ / (asterisk, question mark, left and right-angle bracket, pipe, straight quotation marks, colon, BACKSLASH, FORWARD SLASH). Also, don't add the .qdf extension; Quicken does that for you.

1. Sign in with your Quicken ID. If you are prompted to create a Quicken ID but already have one, click Sign In under the Create Account prompt. 

1. Select to not use Mobile.
2. Click Add Account to start adding accounts to the new file.

After adding accounts, see if you are experiencing the same problems in this test file. 

Please let me know how this goes, I look forward to hearing your response. 

CedyDenver

Thank you Jasmine.

For CapitalOne - I reset the online connection through Quicken & the new transactions downloaded.

This did not work for Citi. I deleted the online a/c for this card & registered again. Still did not work. So I created a test file & added the account. THIS WORKS and all the latest transactions downloaded.

Going back to my real Quicken file, downloads still do not work for Citi.

I validated my Quicken file & got no errors.

Please advise on next steps.

merunge

I would like to add to this post as I have had issues with Citi since Sept. 7. While I have not created a 'Test File' as noted above, I have 'deactivated' and reactivated multiple times, but while the update looks like it is processing normally, 'last update' remains Sept 7, 2022 at 7:25 am. I have also manually downloaded from Citi to keep records current and when I do that, I get a current 'last update' header. However, when I then try to download via Quicken, recent transactions do not update and header reverts back to Sept 7. I am very interested in the reply to CedyDenver. PS, throughout this I have not had issues with CapitalOne but of course, I have had the same issue as everyone with Chase. Quicken Version R44.27, Build 27.1.44.27 on Windows 11, Vers 22H2

Quicken Jasmine

Hello @CedyDenver,

Thank you for providing more details and attempting the test file. I am happy to hear that you are able to download from your Capital One accounts again. 

As for the CitiBank accounts, If you haven't already, I suggest you try to deactivate all accounts for this financial institution, then force Quicken to "discover" all available accounts and see if this will help resolve it. Please, follow the instructions below in order to do so.

1. Open the Account List in Quicken (Tools > Account List OR Ctrl + A)
2. If present, select the Show Hidden Accounts checkbox at the bottom of the Account List
3. Edit each account with this financial institution to Deactivate (or Remove From One Step Update) on the Online Services tab
4. Click on the General tab and remove any info displayed in the Financial Institution, and Account/Routing Number fields. Note: The account must be deactivated first before these fields can be edited.
5. When finished, close the Account List
6. Close, then re-open Quicken
7. Navigate to Tools > Add Account 
8. Walkthrough this process as if you were going to add a new account, providing the login credentials and answering any security questions/processes presented until you reach the screen where Quicken displays the Accounts Discovered at the financial institution
9. Very carefully LINK each of the found accounts to the appropriate account you already have set up in Quicken.

Once that is done, see if the issue still continues to persist.

Let me know how it goes!

Quicken Jasmine

Hello @merunge,

Thank you for joining this thread to share that you are also experiencing this issue. 

Could you please attempt to create a test file for the CitiBank accounts?

Let me know how it goes!

merunge

Thank you, Jasmine. I did create a "Test File" and successfully added the Citi account. The transaction updated and showed the current time and date for download. Reverting back to my original Quicken file, I followed the instructions given to CedyDenver above, Oct 21, and it acted like it updated but the date and time header still suspiciously says "Sept. 7..." . There are 2 pending transactions which should complete in the next 24 hours. I will do a general update tomorrow morning and advise.

Quicken Jasmine

Hello @merunge, 

Thank you for attempting the test file as well as other troubleshooting steps and coming back to update us. 

Please let me know how it goes after completing your update tomorrow so I may further assist you if necessary. 

Thanks!

merunge

Good morning, Jasmine. WRT Citi update, unfortunately, the Quicken update appeared to function properly however the Transaction Date and Time remained Sept. 7, and a posted transaction (per Citi website) did not appear on the Quicken Transaction update. While not positive, I hope this data was helpful. Thank you

merunge

WRT Citi update...if I update transactions using the "Actions" tab (Ctrl-Shift-N) and then "Import from the Bank Website", the downloaded file is correct and leaves the Citi Transactions page header with correct current time and date. FYI

Quicken Jasmine

Hello @merunge, 

Thank you for coming back to provide more information. 

Could you please attempt the troubleshooting steps regarding disconnecting all accounts and reconnecting them through the add account function? You may follow the steps in my previous response. 

Let me know how it goes!

merunge

Hmm. ALL accounts? I have 10 connected accounts and it takes Quicken up to 5 minutes per account to process a 'deactivation' procedure. Do you really mean ALL?

merunge

Jasmine, I hope I did not frustrate you with my question. I only wanted to be sure. I am frustrated as my 'One Step Update' is slowly degrading into the 'Eight or Nine Step Update'. Now my checking and savings accounts at a regional bank are now zombie updating. Date and time header updates but transaction do not. I have to independently download these now also. This is 4 accounts (Chase, Citi, 2 bank accounts) not updating via Quicken. It is unfortunate timing to be auto-charged for my annual payment this week with a price increase.

aistswc01

went thru deactivate process for a single Citi account. downloaded a buttload of transactions, but didn't seem to solve issue even though date & time header changed. Restored old backup, and voila - downloads work on all of my Citi accounts. Go figure. Hope it didn't screw something else up.