American Express Card One Step Update - sign-in to Chase

daphilbrick Member ✭✭
American Express card stopped downloading updates. Trying to reactivate downloads, and Quicken One Step Update tries signing into Chase bank. That makes no sense. How can I reactivate transaction downloads when Quicken is trying to establish a connection for Amex card with Chase bank?


  • Quicken Jasmine
    Hello @daphilbrick,

    Thank you for reaching out to the Quicken Community with this issue. 

    We recommend that you contact Quicken Support directly for further assistance as they can utilize functions such as screen share and escalate the situation if needed. 

    The Quicken Support phone number can be found through this link here. Phone support is available from 5:00am PT to 5:00pm PT, Monday through Friday.

    I apologize that I could not be of more assistance!

    -Quicken Jasmine

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